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Return Policy


RETURN POLICY

To Return an Item for Exchange, Replacement or Refund:

If you would like to request a return or refund, it is mandatory to follow the steps below. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. In cases of defects, the customer must notify Mountain Beards within 48 hours of the package delivery via an email to: support@mountainbeards.com
         The email must include photographic evidence of the defect in question. All defective items must be sent back at the customer’s expense to our location: 
No other returns will qualify for a return. If you have questions regarding ordering the correct size please refer to our sizing chart within the product page or contact us directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  1. Once we receive the photos documenting the condition of the defective product, we will process the refund and then send out a confirmation. Please bear in mind that it may take up to two business days to receive a response back. 
  1. After you receive a confirmation, pack the item in the original packaging including the packing slip, apply the shipping label and then send the item back to us. You must return the item within 7 business days of requesting the return. Please make sure to keep the tracking information when you return the item.
  1. If you are using an alternative shipping method, which is different from what we used to ship you the item, please make sure that the tracking number is included in order to keep track of the shipment.
  1. Return the item in the same condition you receive it. For further information, see the Term of Conditions or contact support at, support@mountainbeards.com.

 

RETURN SHIPPING

If you are requesting an exchange or a refund, you will have to return the item within 7 business days of requesting the refund. The return shipping costs will be the responsibility of the sender (you).  You are allowed to use an alternative shipping arrangement, as long as you include the tracking slip, so we can monitor the progress of your shipment. This way, we can issue the refund right away.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

LATE OR MISSING REFUNDS (If Applicable)

If you still haven't received your refund after you received a confirmation, please contact your credit card company, it may take a few business days for the refund to reflect on your account. If the transaction is still not reflected on your account, feel free to contact support@mountainbeards.com.

 

REFUNDS

Refunds will be processed minus any applicable restocking fees or shipping charges. If you request a refund, we can apply a refund for the product if the product is under any of these conditions:

 

  • The item that you received is damaged, missing parts or is defective.
  • The packaging is damaged affecting the overall presentation of the product.
  • A purchase has been made by mistake, the individual should cancel the order within 24 hours from purchase.
  • The item you received is not as described.

REFUNDS WILL NOT BE PROCESSED IF:

  • You requested a refund on an item that was free/extra with the original purchase.
  • You request a refund on an item under the 'Just Pay for Shipping' offers.
  • You requested a refund because you did not receive an original receipt. Receipts will be sent out within one hour of placing the order. If you did not receive a receipt within a few hours, please check your 'Spam' or 'Junk' folder. Often, emails will end up in the 'Junk' or 'Spam' folder. Make sure to add it to one of your contacts, to prevent future emails ending in the 'Spam' or 'Junk' folder.
  • You did not receive your tracking order in the first hour of your original purchases. Orders have to be processed, assessed, and then shipped. It will take around 5-7 days for a tracking order.

The total refund will consist of the price you paid for the purchase (includes item costs, other charges, sales tax, etc.) and the original shipping costs. If issued a refund, Mountain Beards will only refund the fees mentioned above and will not include the shipping fee you paid for returning the item.

Often, refunds take around 10-15 business days to be processed after an item is returned and received. You can always ask us to step in to resolve your issues. For support, please email us at support@mountainbeards.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

EXCHANGES AND REPLACEMENTS

Mountain Beards also offers exchanges and replacements, instead of a refund. If you accept to receive an exchange or replacement item, the item will be equal in value to the original purchase. A replacement is a new item that is exactly the same as the original item in the listing, however, an exchange is a new item that is different than the original item described in the listing, but is equal in value.

You have the option of requesting a replacement or exchanging it. Mountain Beards offers replacement, exchanges or refunds.

  • If you are unable to return an item because it's unsafe to ship (such as a defective power bank) or is broken beyond repair, then you are entitled to a complete refund or exchange in which the product or item will be replaced in 5-7 business days.
  • Mountain Beards will ship a new item to you within 5-7 business days, which includes processing time and shipping out the items.
  • To receive a refund, please ship the item back within 7 business days of requesting a replacement or exchange. If you don't ship the item back to the seller within 30 days, you will be charged for the cost of a new item.



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